Refund Policy

At FreeFast Converter, operated by FreeFast Private Limited, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions under which refunds may be granted for our paid services.

We believe in transparent and fair refund practices. If you are not satisfied with our premium services, we are here to help resolve your concerns.

This refund policy applies only to paid services, which include:

• Premium Subscriptions: Monthly or annual subscription plans
• Credit Packages: One-time credit purchases for conversions
• Enterprise Plans: Custom business solutions

3.1 7-Day Money-Back

• If you request a refund within 7 days of payment and have used less than 10% of that plan's credits, your request is fast-tracked — our team approves it promptly.
• Once approved, the full amount is returned to your original payment method, and the credits/plan from that purchase are removed from your account.
• Requests outside this window, or after heavier usage, are reviewed case-by-case (see 3.3).

3.2 Credit Package Refunds

• Full refund available if less than 10% of credits have been used
• Partial refund based on unused credits if between 10-50% used
• No refund if more than 50% of credits have been used

3.3 Exceptional Circumstances

Refunds may also be granted in the following situations:

• Extended service outages (more than 48 consecutive hours)
• Billing errors or duplicate charges
• Technical issues that prevent you from using paid features
• Fraudulent transactions (reported within 24 hours)

The fastest way is self-service from your dashboard:

Once your refund is approved:

• Credit/Debit Card: 5-7 business days
• UPI/Net Banking: 3-5 business days
• Wallet: 1-2 business days
• International Cards: 7-14 business days

Refunds are processed through our payment partners (Razorpay/Stripe) and are credited back to your original payment method. The exact timing depends on your bank or payment provider.

You can cancel your subscription at any time through your account settings. Please note:

• Cancellation takes effect at the end of your current billing period
• You will retain access to premium features until the period ends
• No automatic refund is provided for cancellation (see eligibility above)
• You can reactivate your subscription at any time

All refunds are processed in Indian Rupees (₹). Please note:

• Refunds are issued in the same currency as the original purchase
• Exchange rate differences may apply for international transactions
• Payment gateway fees (if any) may not be refundable
• Your bank may charge additional fees for international refunds

We encourage you to contact us directly before initiating a payment dispute or chargeback with your bank. Our support team can often resolve issues faster than the chargeback process.

If you initiate a chargeback without first contacting us, your account may be suspended pending resolution. Fraudulent chargebacks may result in permanent account termination.

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. We will update the Last Updated date at the top of this page. Your continued use of paid services after changes constitutes acceptance of the modified policy.